Refund Eligibility
Payments made for custom services, digital solutions, or consulting engagements may be considered for a refund as a matter of good faith. All refund requests are subject to internal review, and approval or denial is determined solely by management based on service usage, delivery status, and contractual obligations.
Satisfaction Guarantee
New service accounts that include design or development work are covered by a 30-day satisfaction assurance. If a client submits a written refund request within this period and services have not been fully delivered, a full or partial refund may be issued at our discretion.
Refund Processing
Approved refunds are processed within 30 business days. Refunds will be returned only to the original payment method used at the time of purchase or issued as account credit where permitted by card network regulations.
Refunds are issued exclusively to the original purchaser. Third-party or alternative payout requests are not permitted under any circumstances.
Chargebacks & Dispute Resolution
Clients are encouraged to contact our billing or support department prior to initiating a chargeback. Unauthorized or unjustified chargebacks may result in immediate service suspension and permanent account termination.
We maintain detailed transaction records, service logs, and communication history to respond to disputes in compliance with card network and acquiring bank requirements.
Fraud Prevention & Abuse
Any attempt to misuse refund requests, initiate fraudulent disputes, or bypass agreed terms may be treated as abuse and reported to the relevant payment processors, gateways, or financial institutions.